Refund And Returns Policy

Overview

Our refund and return policy is only supported within 15 days of your receipt of goods. If more than 15 days have passed since you received the goods, we are unable to offer you a full refund or exchange.

We will determine the colour, size and function of the product with you at the time of purchase and ship the product after making sure it is correct. So because of the above problems, we will not accept returns and refunds.In addition, if you have already installed and used the product, or have damaged the original box, we will likewise not accept returns and full refunds.

If you have fulfilled the conditions of return, please do not return it to the original shipping address, you must get in touch with us by email and it needs to be shipped to the new shipping address and recipient provided by us. In addition, you must have to pay the logistics costs incurred in returning the goods, we do not accept shipping costs to be paid.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at services@towelrackcn.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at services@towelrackcn.com and send your item to:Chancheng District, Foshan City, Guangdong Province, China.

Shipping Returns

To return your product, you should mail your product to: Chancheng District, Foshan City, Guangdong Province, China.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.